If you have a question please check if you don’t see the answer here.
Q:What must I do when I vacate my premises?
A:Complete a vacating of premises form at least 14 days prior to vacating of the premises. These forms are available on the website.
Q:Under which circumstances may PEC Utility Management legally discontinue electricity supply to a customer’s premises?
A:Failure to complete and submit application form
Failure to pay the risk deposit in full
Failure to pay the account in full on or before the due date
Q:When exactly is my account due for payment?
A: On the due date as stipulated on the account. Any payment made on the due date may only reflect with us after a period of 3 days, and must subsequently be confirmed by sending the proof of payment to the relevant regional office by fax or email with contact details on the confirmation document.
Q:Do I need to pay a risk deposit and why?
A:Yes. PEC Utility Management act as the contractor and remains responsible for the total consumption charge of the property. The contractor therefore charges a deposit for the risk of unpaid consumption. The deposit will be calculated according to the consumer qualification adhering to minimum deposits set nationally. Please note that the deposit is in a non-interest bearing account, in other words no interest is earned on risk deposits.The risk deposit will be calculated in accordance with the relevant consumer qualification, unless otherwise agreed between the property owner and the Service provider.
Q:When will my deposit be refunded?
A:Deposits are refundable within 45 days after the disconnection date, and the final account has been settled in full. Banking details must be confirmed in writing by the account holder.
Prepaid electricity can be easily purchased from terminals at a range of venue points including:
Electricity, water and sewerage consumption are charged using standard tariffs as determined by the local supply authority.
Electricity consumption can be determined according to metered information or as a calculated usage determined by legal agreement between landlords and tenants e.g. general usage areas.
Water consumption can be determined according to metered information or as a calculated usage determined by legal agreement between landlords and tenants e.g. general usage areas.
Sewerage generation is charged according to a specific tariff as supplied by the local supply authority.
A kilowatt-hour is equal to the amount of energy used by a load of one kilowatt over a period of one hour. Energy delivered by electric utility service providers is usually expressed and charged for in kilowatt hours.
Kilovolt Ampere is a unit of electrical power in an AC circuit equal to the power dissipated when 1 volt produces a current of 1 ampere. A maximum demand tariff shall be applicable to a consumer with supply capacities exceeding a specific maximum kVA (e.g. 100kVA), as determined by each local authority.
A regional government organization responsible for delivery and management of utility services, i.e. council or municipality.
A fixed time and/or seasonally differentiated charge linked to each kWh (unit of energy) consumed.
A fixed charge payable per premises every month whether electricity is consumed or not, and which forms part of the supply authority tariff structure.
A fixed charge payable per premises every month whether electricity is consumed or not.
An amount per month for a metering point which is payable whether or not electricity is consumed and is determined by the rating of the consumer's incoming circuit breaker, and which forms part of the supply authority tariff structure.
A Rand / kVA or charge which is time and/or seasonally differentiated and is applied to the chargeable demand registered during the month.
This charge is applicable to Time-of-use and is levied on every kVARh which is registered in excess of 30% of the kWh supplied during the specific period of the month.